Troubleshooting

Fixes for the most common issues with syncing, connections, and access.

Campaign data isn’t showing or looks stale

1. Click Refresh

   Campaign metrics update when you click Refresh on the dashboard — they don’t update continuously. Refresh to pull the latest spend and results.

2. Check the date range

   The dashboard’s date range (1 / 7 / 30 / 90 days) controls which metrics show. A campaign with no activity in the selected window will show zeros.

3. Confirm campaigns are assigned

   Expand the client row and make sure the right campaigns are assigned in the Meta/Google columns. See Campaigns.

4. Verify the integration is connected

   Open Integrations and confirm Meta and/or Google show as connected.

My Meta connection stopped working

Meta connections last about 60 days. When one expires, reconnect from Integrations → Meta Ads by signing in with Facebook again. Your assigned campaigns are preserved — reconnecting just restores access to refresh them. See Meta Ads.

Stripe payments aren’t syncing

Is the right key saved?

Make sure you pasted your Secret key (starts with sk_live_ or sk_test_), not a publishable key. Re-paste it in Integrations → Stripe and click Update Key.

Is the client linked to a subscription?

Payment status only auto-syncs for clients linked to a Stripe subscription. Edit the client and pick their subscription from the dropdown. See Payments & revenue.

Did you refresh?

Click Refresh on the dashboard to re-sync Stripe.

I can’t add another client

You’ve likely hit your plan’s client limit (1 on Free, 5 on Starter). Upgrade from Settings → Billing. See Plans & pricing.

I can’t find Settings, Analytics, or Integrations

If you’re an employee on an Agency team, those pages are restricted by design — employees see only their assigned clients and their personal tasks. Ask your account owner or an admin if you need broader access. See Employee access.

A teammate didn’t get their invite

From the Employees page, click Resend on their pending invite. Ask them to check spam, and confirm the email address is correct. See Inviting members.

I didn’t receive a confirmation or reset email

Check your spam folder. Confirmation and password-reset emails can take a few minutes. If it still doesn’t arrive, try the Forgot password flow again from the sign-in page.

Still stuck?

Reach out and we’ll help. Include what you were doing, which client or integration is affected, and any message you saw.